Refund policy

Last updated: October 20, 2026

Returns

You may return eligible items within 14 days of receiving your order. Items must be unworn, unwashed, and in the same condition you received them, with all tags attached. We may decline a return, or reduce the credit, if an item has been worn, washed, altered, damaged, or has had its tags removed.

Approved returns are issued as store credit (see Store credit below).

How to start a return

Use our contact form within 14 days of receiving your order, before sending anything back. Include your order number and the item(s) you are returning. We will reply within 1 business day with return instructions.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us right away if an item is defective or damaged, or if you received the wrong item. We will make it right with a replacement, an exchange, or a refund to your original payment method.

Exceptions and non-returnable items

Gift cards and items marked "final sale" on the product listing, website, or at the time of purchase are not eligible for return. Contact us if you have questions about whether a specific item can be returned.

Exchanges

Need a different size or color? Contact us before returning your item and we will let you know what is available.

Store credit

After we receive and inspect your return, we will email you to let you know whether it was approved. If approved, you will receive store credit for the price of the returned item(s), issued as a Deep Roots gift card sent to the email on your order. Shipping charges are not credited. Store credit does not expire.

If you do not receive your store credit within a reasonable period after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please use our contact form.